The guys that installed the carpet were fantastic, very courteous and appreciated the phone call 15 minutes before arrival. Nicky(Hawthorn shop) was also fabulous and extremely helpful and efficient. Jo P.(3146)
I went to 2 competitors, came home and was confused. Decided then and there to go with Onlinecarpet based on the service, help & patience I received (and trusting that your prices were competitive:)Leanne P (3128)VIC
Always kept appointments and very fast, efficient staff on phone and to do measure and quote. Good communication and carpet layer was fast, professional and pleasant. Will do business with you guys again!! Lisa B 3791
Excellent customer service, I have recommended to others who are interested in getting new carpet that they liaise with Jodie & Nikki as they were great. Both an asset to Onlinecarpet!! Anon VIC
The help we got from Nikki was excellent. Having visited your excellent on-line site. Once Nikki showed us the carpet available, excellent prices & her professionalism, we chose your company. It went extremely smoothly. I will definitely recommend you to our friends. Patrick Mc.D 3030 VIC
The man that laid our carpet (Rob) was extremely professional and friendly, and tackled a tricky job easily and quickly. We were really impressed. The woman who served me when I checked out the samples, Jodie was patient and friendly. Andrea B (3097)
Very happy with the level of customer service offered, the ease of use of the website and great job done by Rob. Linda (3130)VIC
Very easy to organise, particularly as we live a long distance from the storefront. Also staff were extremely helpful, particularly Glenn. Pam O. 3675 (VIC)
It all seemed too easy and I was waiting for something to go wrong, but I needn't have worried as Grant came and fitted my beautiful new carpet. I can honestly say choosing Onlinecarpet has been the best decision to-date of my entire home renovation project. Many thanks. Caroline S. 3056 VIC
Thank you for such a great job. The carpet is lovely and Grant was a lovely person and worker. Sophia K. Wonga Park VIC
Great customer service team....best I've dealt with for a (long) while... Nabil A. VIC
'I was very impressed with online carpets. A quick service was provided which was exactly what I was after' Sarah 3123 VIC
Very satisfied with the whole process. Excellent support and very thorough and amicable carpet layer. Thank you. Jenni O. 3122(Vic)
Good, highly practical website; pleasant and efficient phone contact, quick, professional installation; and a very competitive price - the whole experience was a pleasure. Mike V (3143) VIC
Finally, congratulations on a simply wonderful website. It is so refreshing to have a retailer who understands how important is an online presence - you blow the competition out of the water! Maggie R (3031)
Jodie and Justin are a pleasure to deal with and Rod the carpet layer was an absolute gem - meticulous in laying the carpet on a 38 degree day with no aircon. A fantastic customer service team all round. Maree L. 3125 (VIC)
From going on line, to getting measurement, to getting quote so painless. Then purchasing to having installed, just so easy the whole process. Sue & Brian H. 3134 (VIC)
The fee to get a quote is a bit much, only after some extensive internet searching I decided to go ahead. Have faith in the fact you are the cheapest & will win the business anyway. Q: How likely are you to recommend Onlinecarpet to others? A: Extremely likely. Lucas W 3057(Vic)
Thank you to the team- we LOVE the carpet. Justin, thanks for the arrangements & change of plans- this colour is perfect. Marta K (Vic)
My experience with Onlinecarpet was fantastic. I would highly recommend them to anyone and would use their services again in the future. They were cheaper than one of the leading carpet retailers and they were so easy to deal with. (Anon)
I still felt the need to visit your hawthorn showroom for advice on my carpet selection and a physical look at the carpet chosen. Was happy with all staff I came into contact with. Good work all round. Liz F (3193)
I was very happy with the customer service - Todd was very helpful and went out of his way to help with the refund of unused underlay. Ilona T. 2125 (NSW)
I have a number if rental houses that require quick attention and fast service when replacing carpet. I found this website quick and easy with one of my houses re-carpeted within 24hours. This site and the follow up service was fantastic. Brad J (3934) VIC
I would certainly use the service again & highly recommend to family & friends. Q:What changes, if any, would you recommend to improve our website? A:'Put a photo of Nikki on the website' Anon
Very quick response time with quotes, my quote was sent the same day as measurements were taken, very impressive. Thank you! Cindy M. 2571 (NSW)
The end result is brilliant. I will have no hesitation in recommending you as the value for money and service was exceptional. Shane G 3182 (VIC)
Everything went very smoothly. Installers turned up on time and rang 30 mins prior as arranged. Installation was efficient and professional. Telephone customer service (Jane) also very good. Friendly, efficient and organised. Thank you! Justine E (Vic)3188
Very professional and helpful. Staff and contractors were friendly. Great job and without any hassles. Thank you! Liza W. 3184 (Vic)
It made the whole process a very fast one. So it reduced the level of stress associated with the renovation. I knew what I wanted and I wanted a good price. That's exactly what I got ... In 15 minutes! Mercedes D. (NSW)
Easy to navigate and able to get and alter quote info very easily, found everyone very helpful. It was a very easy process! Guillian H. 3167 (VIC)
Best site I have used for retail ever! Excellent, keep up the top service. Anon
Very competitive pricing, the quick service when I needed it installed for house sale. The measure and quote was great with more selections bought for me to consider. Very happy. Melinda S (Vic) 3132
Fantastic service, excellent quality of carpet, great price, quick installation - absolutely delighted. Simone D 3122(VIC)
Great service, easy to use, very pleased with work. Warren M. (NSW) 2010
We had two quotes for the same carpet and yours was hundreds of dollars cheaper, the quote was delivered faster and there was good follow-up compared to no follow-up. Your service was excellent and measures and layers came exactly when they said they would. Ray P. 3129 VIC
‘I visited the outlet at Carrum Downs & sales staff were extremely helpful. The 2 men that laid the carpet were polite & prompt, also gave me feed back on future flooring ideas & plans for the rest of my apartment which was extremely helpful.’
Amanda S. (VIC)
The ability to book our installer on our preferred date with little notice was very appreciated. Your prices were very competitive but your online chat service which answered all my questions on the spot is what made it for me. Jason 3121 (VIC)
How would you rate the look and feel of Onlinecarpet.com.au?
Extremely professional, Clear and concise. Luckily we could visit the show room where the staff were very helpful. Anon Post Code 3217 (VIC)
The staff in Hawthorn were just brilliant and made the whole experience easy. Also, the guy that came to lay the carpet was extremely polite & did a fantastic job - would highly recommend your service. Jane A (VIC)
I really liked the upfront prices on the website unlike when you go into a carpet shop. A great experience from selection to installation. Jenni T. (VIC)
We had already picked our carpet we went to you guys for a better quote. I didn't check anything else out. It was all very easy. Very satisfied. Jen T.
John the man who came to measure up the carpet for the quote He was very patient and helpful I would certainly deal with this company again. I am very glad I found you! Mary (VIC).
Great service, I was impressed with the speed that it was processed and very happy with price and carpet. Anon.
The whole process was very good, the sales and admin staff were excellent. Brooke and Justin were very helpful. Lucette T.
Excellent job - very satisfied with the outcome - Thank you once again :) Anon.
Overall, the online experience was very good, I can't think of any changes that would have made the experience easier. Shannon G
Excellent service, measured and installed less than a week! Anon.
It was a very straightforward process with adequate information, but not unnecessary information. I would recommend others make use of your services. Kate.
It will be the way for carpet shopping in the future. Amreesh S.
Communication between suppliers and customer was excellent. Everyone I dealt with was courteous and competent. Would use again for sure. Mark.
The guys laying our carpet did a great job! Greg R.
I just loved the speed with which everything got done. No fuss. John O.
Very happy with my carpet and the installers took their time to make sure it was laid properly. From the start to finish the whole process was so very easy and stress free being someone with disabilities this was really appreciated. Helen F.
Thank you for making it painless. Deborah J (Vic)
Thanks Brooke, I have processed the order. Thank you again for all your help and patience, I have been very impressed with your service. Make sure your boss knows!
Darrin R (NSW)
Glen who installed our carpet was, pleasant, efficient and particular. The man who measured, whose name I have forgotten was also very professional, and helpful. Brooke on the phone was courteous and prompt to follow up our queries. Annette K.
I have recommended so many people very happy. Anon.
Very helpful staff on the phone to back up the web site. Anon.
The price! I have to say I had an awesome experience, and have recommended your site to everyone I know. From the first point of contact I had efficient service and excellent advice. Carlah W (NSW)
Depth of information, quotation facilities are really excellent, support information really good. Altogether the best online retail website I've ever used! Madeleine P.(NSW)
We found all the staff courteous and helpful. Rupert W (Vic)
I have been very happy that I chose to use onlinecarpet. The price was cheaper than our local supplier and the staff were helpful, especially resolving an issue we had with the installation date. The installers worked very hard and we are pleased with the end result. Thanks! Sonya B (NSW)
I expect to purchase again from Onlinecarpet.com.au and have already recommended the site to colleagues. Brad M (Vic)
Excellent provision of information. We were kept fully informed throughout the process. The installers arrived on time,did their job and left us with no mess whatsoever. Anon.
Being able to obtain a quote and compare it with other quotes I had was excellent. I was, however, a little dubious about buying online and therefore visited the showroom in Hawthorn. The ease of use of the website was certainly a contributing factor to our purchase. Sandra O (Vic)
It was a very easy process and I didn't have to trail around carpet shops, saved time and money. Jennifer (Vic)
The customer service was excellent. When check measuring they brought out samples to check for the closest match to my existing carpet and they arranged my carpet to be delivered from Queensland to Melbourne within a week and scheduled installation on the day requested. Anon (QLD)
Great service, helpful staff when site visited and great choice of goods on offer. Anon.
It was quick,easy, and very efficient. Excellent way to buy carpet. Leeanne M (Vic)
So easy to navigate and there price calculating system was just way to easy to use, GREAT! Anon
Now installing carpet in Melbourne, Sydney, Geelong & Mornington Peninsula.